Terms of service

OVERVIEW

 

Return Policy

All sales are final once an order is purchased. We do not accept returns, exchanges, or offer refunds unless the product was damaged during delivery.

  • Damaged Items: If your item was damaged upon delivery, you may be eligible for a replacement or refund. To qualify, you must provide photographic proof of the damage and ensure that the product packaging remains unopened.
  • Report Timeline: You must report any damage within 7 days of receiving your order. Claims made after this period will not be accepted.
  • Non-Returnable Items: We do not accept returns for any items once opened, worn, or used, as well as for final sale and discounted items.
  • Process: To initiate a claim, please contact our customer service team with your order number, photos of the damaged package, and a brief description of the issue. We will review your claim and provide instructions on how to proceed.

 

Refund Policy

As all sales are final, refunds will only be considered under specific circumstances involving damaged products.

  • Eligibility for Refund: Refunds will be issued only if the product arrives damaged and the package remains unopened. To qualify, you must provide clear evidence of the damage (e.g., photos of the unopened, damaged packaging).
  • Refund Process: Once we confirm that the item meets the conditions for a refund, it will be processed back to your original payment method within 10 business days.
  • Non-Refundable Situations: Refunds will not be issued for any other reason, including buyer’s remorse, ordering the wrong size or color, or changing your mind.

 

Terms and Conditions

Please read our terms and conditions carefully before using our website. By purchasing from our store, you agree to the following:

  • Product Information: We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in color and size may occur.
  • Pricing: All prices listed on our site are in USD. We reserve the right to change prices at any time without prior notice.
  • Order Acceptance: Once an order is placed, you will receive an order confirmation email. We reserve the right to refuse or cancel orders if a product is out of stock or if there is an issue with the payment or shipping address.
  • Shipping: We ship to a wide range of locations. Delivery times may vary depending on your location and shipping option selected. We are not responsible for any delays caused by third-party couriers.
  • Intellectual Property: All content on our website, including text, images, logos, and graphics, is the property of THREZE GLOBAL LLC. You may not reproduce or use any of this content without written consent.
  • Governing Law: These terms and conditions are governed by the laws of the New York state of the USA. Any disputes will be handled in the local courts of Long Island, New York.
  • Amendments: We reserve the right to modify or update these terms at any time. Any changes will be effective immediately upon posting on the website.

 

Postscripts Consent Policy

By providing your phone number, you consent to receive marketing communications from us via SMS through Postscripts.

  • Consent: By opting in, you agree to receive promotional SMS messages, updates, and other marketing communications using the phone number you have provided.
  • Frequency: Messages may include information about new products, special offers, and sales. Message frequency may vary.
  • Opt-Out: You can unsubscribe from receiving SMS messages at any time by replying "STOP" to any message.
  • Carrier Fees: Message and data rates may apply. Please check with your mobile carrier for any applicable fees.
  • Third-Party Providers: We use Postscripts to manage our SMS communications. Your contact information will be shared with Postscripts solely for these purposes.

By agreeing to these terms, you acknowledge and accept the terms and conditions of our SMS communications through Postscripts.

 

Privacy Policy

Your privacy is important to us. This Privacy Policy outlines how Threze Global ("we", "our", "us") collects, uses, and protects your personal information when you visit and make purchases on our Shopify store, and when you provide consent to receive marketing communications via SMS and email through Klaviyo.

Information We Collect

We collect the following types of information when you interact with our store:

  • Personal Information: When you make a purchase, create an account, or subscribe to our email/SMS list, we may collect personal information such as your name, shipping address, billing address, phone number, email address, and payment information.
  • Order Information: Details related to the items you purchased, order history, and transaction data are collected to process your orders and improve your shopping experience.
  • Device Information: We may automatically collect information about your device, including your IP address, browser type, operating system, and how you interact with our site (e.g., pages viewed, time spent on our site).
  • Cookies: Our website uses cookies to enhance your shopping experience by remembering your preferences, login details, and items in your cart. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information collected in the following ways:

  • To Fulfill Orders: We process your personal and payment information to complete your purchase, arrange shipping, and provide you with order-related updates.
  • To Communicate With You: If you have provided consent, we use your email address and phone number to send marketing messages via email and SMS through Klaviyo, including promotions, product updates, and offers.
  • To Improve Our Services: We analyze how you use our site and store to improve its functionality, enhance the user experience, and better tailor our products and services to your needs.
  • For Legal Compliance: We may use your information to comply with applicable legal obligations, such as tax and accounting requirements, or in response to lawful requests by public authorities.

Sharing Your Information

We value your privacy and will never sell or rent your information to third parties. We only share your data in the following situations:

  • Service Providers: We share your information with trusted third-party service providers (e.g., Shopify, Klaviyo, payment processors, and shipping partners) to help us process orders, deliver products, and communicate with you.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or legal process.

Data Security

We take reasonable precautions to protect your personal information. Your data is stored on secure servers, and we implement encryption, secure socket layer (SSL) technology, and other industry-standard security measures. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

Your Rights

As a customer, you have the right to:

  • Access Your Information: Request details about the personal data we hold about you.
  • Correct Your Information: Update or correct inaccuracies in your personal information.
  • Delete Your Information: Request the deletion of your personal information, except where we are required by law to retain it.
  • Opt-Out of Marketing: Withdraw your consent to receive marketing emails or SMS at any time.

Children’s Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from individuals under this age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date at the top will be updated.

 

 

Effective Date: 9-27-24

Questions about our Policies should be sent to us at:

info.threzeglobal.com

THREZE GLOBAL LLC