Privacy policy

Privacy Policy

Effective Date: 9-27-24

Your privacy is important to us. This Privacy Policy outlines how Threze Global ("we", "our", "us") collects, uses, and protects your personal information when you visit and make purchases on our Shopify store, and when you provide consent to receive marketing communications via SMS and email through Klaviyo.

1. Information We Collect

We collect the following types of information when you interact with our store:

  • Personal Information: When you make a purchase, create an account, or subscribe to our email/SMS list, we may collect personal information such as your name, shipping address, billing address, phone number, email address, and payment information.

  • Order Information: Details related to the items you purchased, order history, and transaction data are collected to process your orders and improve your shopping experience.

  • Device Information: We may automatically collect information about your device, including your IP address, browser type, operating system, and how you interact with our site (e.g., pages viewed, time spent on our site).

  • Cookies: Our website uses cookies to enhance your shopping experience by remembering your preferences, login details, and items in your cart. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected in the following ways:

  • To Fulfill Orders: We process your personal and payment information to complete your purchase, arrange shipping, and provide you with order-related updates.

  • To Communicate With You: If you have provided consent, we use your email address and phone number to send marketing messages via email and SMS through Klaviyo, including promotions, product updates, and offers.

  • To Improve Our Services: We analyze how you use our site and store to improve its functionality, enhance the user experience, and better tailor our products and services to your needs.

  • For Legal Compliance: We may use your information to comply with applicable legal obligations, such as tax and accounting requirements, or in response to lawful requests by public authorities.

3. Klaviyo Marketing Consent

By providing your email address and/or phone number, you consent to receiving marketing communications from us through Klaviyo:

  • Marketing Messages: If you opt in, we may send promotional emails and SMS messages related to new products, sales, and other updates.

  • Opt-Out: You can opt-out of marketing communications at any time. To unsubscribe from emails, click the "unsubscribe" link in any email you receive from us. To stop receiving SMS messages, reply "STOP" to any message.

  • Third-Party Services: We use Klaviyo to manage our SMS and email marketing communications. Your information will only be shared with Klaviyo for marketing purposes, and they are bound by strict privacy agreements.

4. Sharing Your Information

We value your privacy and will never sell or rent your information to third parties. We only share your data in the following situations:

  • Service Providers: We share your information with trusted third-party service providers (e.g., Shopify, Klaviyo, payment processors, and shipping partners) to help us process orders, deliver products, and communicate with you.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or legal process.

5. Data Security

We take reasonable precautions to protect your personal information. Your data is stored on secure servers, and we implement encryption, secure socket layer (SSL) technology, and other industry-standard security measures. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

As a customer, you have the right to:

  • Access Your Information: Request details about the personal data we hold about you.

  • Correct Your Information: Update or correct inaccuracies in your personal information.

  • Delete Your Information: Request the deletion of your personal information, except where we are required by law to retain it.

  • Opt-Out of Marketing: Withdraw your consent to receive marketing emails or SMS at any time.

7. Children’s Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from individuals under this age.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date at the top will be updated.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

info@threzeglobal.com

THREZE GLOBAL LLC